Return Policy

Returns & Exchanges
At OTM Boutique, we want you to love your purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery. All returns must be initiated through our online portal at [otm-boutique.com/returns].

Return Eligibility
To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • In the original packaging
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items
The following items cannot be returned or exchanged:

  • Final sale items (clearly marked at time of purchase)
  • Personalized or monogrammed items
  • Gift cards
  • Intimate apparel and swimwear (if hygiene seals are removed)
  • Beauty products

How to Return an Item

Step 1: Start Your Return Online
Visit [otm-boutique.com/start-return] and enter your:

  • Order number
  • Email address
  • Reason for return

Step 2: Choose Your Return Method

  • Prepaid Shipping Label: $6.95 fee deducted from your refund
  • Free Return: Drop off at any participating carrier location
  • Exchange: Free return shipping for size or color exchanges

Step 3: Prepare Your Package

  • Include the completed return form
  • Use the original packaging when possible
  • Securely seal your package

Step 4: Ship Your Return

  • Attach the provided shipping label
  • Obtain a drop-off receipt
  • Keep tracking information until refund processes

Refund Information

Processing Time

  • Returns typically process within 5-7 business days of receipt
  • Refunds issue within 3-5 business days after processing
  • Please allow 7-10 business days for the refund to appear on your statement

Refund Methods

  • Original payment method (credit/debit card, PayPal)
  • OTM Boutique store credit (processed immediately)
  • Store credit bonus: Receive 10% additional credit when choosing this option

Exchange Process

Size Exchanges

  • Free return shipping for size exchanges
  • Process through [otm-boutique.com/exchanges]
  • Subject to current availability

Style Exchanges

  • Process as a return and new purchase
  • Price protection honored for 14 days from original purchase date

Damaged or Defective Items

Report Immediately
Contact us within 48 hours of delivery:

  • Online: [otm-boutique.com/help-defective]
  • Email: [email protected]
  • Include photos of the damage or defect

Resolution Options

  • Free return shipping and immediate replacement
  • Full refund if replacement is not available
  • Expedited shipping for replacements

International Returns

Additional Information

  • Customs duties and taxes are non-refundable
  • Return to designated international processing center
  • Additional 7-10 business days for international processing
  • Complete details at [otm-boutique.com/international-returns]

Return Status

Track your return anytime at [otm-boutique.com/return-status] using your:

  • Return tracking number
  • Order number
  • Registered email address

Special Programs

Wedding Registry Returns

  • Extended 90-day return window
  • Free return shipping
  • Gift giver is not notified
  • Details: [otm-boutique.com/registry-returns]

Holiday Return Extension

  • Purchases made between November 1 and December 24 may be returned until January 31
  • Special holiday return labels included in packages

Lost Return Assistance

  • File a claim after 14 days without tracking updates
  • Contact us at [otm-boutique.com/lost-return]

Customer Support

Returns Assistance

  • Email: [email protected]
  • Phone support available through [otm-boutique.com/contact]
  • Live Chat: Monday-Friday, 9:00 AM – 6:00 PM EST
  • Returns Help Center: [otm-boutique.com/returns-help]

Policy Exceptions
We reserve the right to refuse returns that don’t meet our policy requirements. All return decisions are final.

Policy Updates
This policy may be updated periodically. The current version is always available at [otm-boutique.com/return-policy].

Last Updated: December 2023